Adriana Castro

With over a decade of experience in customer service, including five years as a virtual assistant and more than three years working with law firms, Adriana has developed strong communication skills, both written and verbal. Her excellent organizational abilities allow her to manage multiple tasks efficiently while maintaining a professional and courteous demeanor.

At SLG, she serves as a receptionist, ensuring seamless communication and a positive experience for everyone who interacts with the firm.

Her responsibilities include:

• Call and Communication Management, handling incoming calls, taking messages, and directing inquiries to the appropriate attorneys or departments. She also manages general email correspondence, ensuring messages reach the correct team members.
• Calendar Coordination, scheduling appointments, organizing meetings, and managing attorneys’ calendars to optimize workflow and prevent scheduling conflicts.
• Client Engagement, welcoming clients and visitors, delivering exceptional customer service, and maintaining a professional environment at all times.